Refund policy

RETURNS POLICY



Last updated May 10, 2026

Thank you for your purchase. We hope you are pleased with your order. However, if you are not completely satisfied for any reason, you may return it to us for a refund or an exchange. Please see below for further details regarding our return policy.

RETURNS

All returns must be postmarked within days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  It must also be in the original packaging.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your refund.

Please Note
  • Items must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned in a non-sellable condition will not be refunded and may be sent back to you.
  • Items returned in unsellable condition will not be refunded and may be sent back to you.
  • You are only able to exchange or cancel an order before the order has been posted.
  • Once an order has been posted, it must be returned at your own expense.
  • Entari London will not be held liable for lost parcels or for the cost of returning goods.