Shipping policy
Last updated May 10, 2026
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
During periods of high demand, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs delays, weather conditions, or carrier disruptions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.
International Shipping
We ship to selected international destinations. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost in transit, please contact us at [your email address]. We will work with the shipping carrier to investigate the issue and assist in resolving it.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review the issue and arrange a suitable resolution.